Shipping & Returns
Aloha! Mahalo for choosing our island-inspired treasures! 🌺 Our delivery times are as tropical as the Hawaiian breeze, dancing to the rhythm of the ocean waves. Please note that the countdown begins when your order catches the trade winds and sets sail into the Pacific.
Shipping
Give us a little aloha time—about 1-2 business days—for your order to ride the waves and embark on its journey. For our special releases, we're on island time, striving to ship within 3-5 business days. We're working hard to ensure your goodies are wrapped with the spirit of aloha!
Need a faster ticket to paradise? Opt for priority shipping, which can shave a day or two off the regular 1-2 business days in transit. During peak moments, like Black Friday and holiday sales, the tides may be a bit busier, so please allow 5-10 business days for your order to catch the next wave.
Mahalo for your patience and understanding! 🌴🌊 Remember, good things come to those who wait, especially when it's delivered with a touch of Hawaiian warmth! 🤙
International Orders
🌏 When your island vibes reach beyond the shores of the United States, take heed of the tradewinds carrying a message about possible custom charges. Like a hula under the coconut palms, these fees sway to the rhythm of your country, not us, and we can't be held responsible for their dance.
As your purchases embark on an international journey, keep a lookout for any fees pirouetting in from your homeland. It's all part of the global hula, and we appreciate your understanding that these charges are beyond our control. Mahalo for sailing with us! 🚢🌺
Returns
We're all about spreading the aloha vibes, and we want you to be absolutely thrilled with your purchase. If, for some reason, the tides aren't flowing your way, worry not—returns are welcomed within 30 days of your island-inspired splurge.
For the smoothest return voyage, ensure your treasures are still in their pristine state, unwashed and unworn, with the tags catching the breeze. To set sail on the return journey, send a message to helpme@hipahipaapparel.com, and our ohana will guide you through the process.
Ahoy, the shipping canoe is helmed by you! As the captain of your return expedition, the responsibility of shipping rests on your shoulders. But fear not, your satisfaction is our treasure, and we're here to help you navigate the return seas. 🚢🌴
**International returns: customer is responsible for return fees**
Exchanges
Currently, our island breeze doesn't carry the magic for exchanges. No need to worry, though! You can still catch the wave of our return policy and ride it back to the shore. Once you've returned your treasure, feel free to dive back into the ocean of possibilities and re-purchase the item that dances to the rhythm of your heart. We apologize for any inconvenience, and appreciate your understanding as we navigate these island waters together. 🤙🏝️